SkillGo — Skills for Real Work
Customer Service

Support Associate

Handle customer queries with care.

CURRENT ROLE

Support Associate

NEXT CAREER MOVE

Senior Support Associate

CHOOSE YOUR LEVEL

Your career ladder

Where you are now, and where you can go next.

  1. 01CURRENT ROLESupport AssociateHandle customer queries with care.
  2. 02YOUR NEXT STEPSenior Support AssociateHandle escalations and quality.
  3. 03LEVEL 3Team LeaderLead a support team.
  4. 04LEVEL 4Operations ManagerManage the support operation.

What you will learn

Simple, practical learning for real work on the floor.

01Communication
02CRM Basics

Skills needed to move forward

To become a Senior Support Associate, build these skills.

EscalationsQuality

Choose your learning level

Lite, Moderate or Advance. Pick what fits you.

CHOOSE YOUR LEVEL