SkillGo — Skills for Real Work
Customer Service

Team Leader

Lead a support team.

CURRENT ROLE

Team Leader

NEXT CAREER MOVE

Operations Manager

CHOOSE YOUR LEVEL

Your career ladder

Where you are now, and where you can go next.

  1. 01LEVEL 1Support AssociateHandle customer queries with care.
  2. 02LEVEL 2Senior Support AssociateHandle escalations and quality.
  3. 03CURRENT ROLETeam LeaderLead a support team.
  4. 04YOUR NEXT STEPOperations ManagerManage the support operation.

What you will learn

Simple, practical learning for real work on the floor.

01Coaching
02Reporting

Skills needed to move forward

To become a Operations Manager, build these skills.

SLAPeople Management

Choose your learning level

Lite, Moderate or Advance. Pick what fits you.

CHOOSE YOUR LEVEL